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#1 Google Rated and Reviewed Roadside Assistance Provider in Charlotte NC
Providing Honest, Ethical, Reliable and On-time emergency roadside assistance services in Charlotte NC and surrounding areas
Providing Honest, Ethical, Reliable and On-time emergency roadside assistance services in Charlotte NC and surrounding areas
We maintain a fleet of response vehicles so we are always prepared to assist you with your vehicle disablement emergency. All of our company vehicles are easily identifiable by professional lettering with our company information and all vehicles have a wide range of tools, equipment and modern technology to help us deliver the most professional, efficient and affordable roadside assistance service to you. When you need roadside assistance in or near Charlotte, NC, look no further than Charlotte HERO Patrol Roadside Assistance.
We provide roadside assistance services in Charlotte NC and within a 20 mile radius of Charlotte. Some of the areas we serve are Belmont, Charlotte, Concord, Cornelius, Davidson, Gastonia, Harrisburg, Huntersville, Kannapolis, Lake Norman, Matthews, Mint Hill, Mooresville, Mount Holly, Mountain Island Lake, Pineville and Steele Creek which are all depicted in this map.
All of our Highway Emergency Response Operators (HERO's) are trained to provide the highest level of customer-focused service. Our integrity, training and company guiding principles are the focal points of ensuring the reputation of our company will far exceed any other company in the Charlotte NC region. Whether your vehicle disablement is at a roadside location, at home, work or while traveling far from home, we're here to serve you 7 days a week including weekends and holidays.
Our methods of payment are cash, American Express, Discover, Mastercard, Visa, Apple Pay or Google Pay.
All battery jump start service calls include battery and alternator testing and battery terminal cleaning. We will also check the age of the battery and recommend when you should plan to replace it. Price is for light duty passenger vehicles only. See advanced services for pricing on larger vehicles.
Jump start services for all medium and heavy duty vehicles with 2 or more batteries. This typically includes F250-F750, HD2500/3500, Ram 2500/3500, Motorhomes, Box trucks, etc.
Price is valid for unlocking the passenger compartment of any vehicle regardless of the year, make or model. An additional charge may apply if the keys are locked inside the trunk and additional steps have to be taken to gain access to the trunk.
Includes the delivery of 5 gallons of regular gasoline or diesel fuel - additional gallons available for an additional cost (Note: ALL fuel delivery calls must be prepaid by a credit or debit card prior to our response and once paid/dispatched the charge is non-refundable).
When it is safe to do so, we will attempt to repair/plug the tire of any light duty passenger vehicle. Not all punctures can be repaired so we cannot guarantee the service will be successful until we evaluate your tire. Safety notice: we will not plug a tire with a tread depth of 2/32nds or less or a tire with a manufacture date 10 years or older. In the event of a tire that is unrepairable, we will install your spare tire.
We will install your good spare tire and check the tire air pressure and re-inflate it to the proper PSI to ensure it is safe to drive on. Price is for light duty passenger vehicles only.
We will install your good spare tire and check the tire air pressure and reinflate it to the proper PSI to ensure it is safe to drive on. Price is for medium duty vehicles (vans/trucks) such as cargo vans, F250/350, HD2500/3500, Ram 2500/3500, etc.
We will install your good spare tire and check the tire air pressure and reinflate it to the proper PSI to ensure it is safe to drive on. Price is for heavy duty vehicles such as motorhomes, box trucks, etc.
Our methods of payment are cash, American Express, Discover, Mastercard, Visa, Apple Pay or Google Pay.
We have the tools necessary to remove a stripped or damaged lug nut as well as most wheel locks if the key/socket has been lost. These tools have a limited life/use due to wear and tear so an additional charge of $20.00 will apply for the removal of one stripped lug nut/wheel lock, thereafter it is $5.00/each for removing additional stripped lug nuts or wheel locks.
When you are unsure of what kind of issue your vehicle is having but need a general evaluation and diagnostic in attempt to get back on the road, we may be able to help. The charge for a basic service call is $49.00.
We stock and sell Interstate brand batteries and will respond with the appropriate size battery to install into your vehicle. All Interstate batteries include nationwide free replacement warranty, typically 24-30 months depending on which battery you purchase. Price is $69.00 for service call/installation plus the cost of the battery.
When the incorrect fuel has been pumped into a vehicle fuel tank, we will respond and pump-out the incorrect fuel and replace with up to 5 gallons of the correct fuel. This usually eliminates damage to the engine and fuel system. We will dispose of the mixed fuel through a contracted environmental clean-up and disposal company.
Our methods of payment are cash, American Express, Discover, Mastercard, Visa, Apple Pay or Google Pay.
We will install your good spare tire and check the tire air pressure and reinflate to the appropriate PSI to ensure it is safe to drive on. We will also check the DOT date code on your other tires to let you know the age of the tires and suggested replacement schedule.
Price includes labor only, parts are an additional cost. Parts include new wheel bearings, new grease seal, new spindle nut, retainer pin and new bearing grease and typically average $50.00 per hub.
Load Range C radial trailer tire mounted on a 5 lug trailer wheel. Price is plus $69.00 for service call/installation at your location.
Load Range D radial trailer tire mounted on a 5 or 6 lug trailer wheel. Price is plus $69.00 for service call/installation at your location.
Load Range E radial trailer tire mounted on a 6 lug trailer wheel. Price is plus $69.00 for service call/installation at your location.
Load Range E radial trailer tire mounted on an 8 lug trailer wheel. Price is plus $69.00 for service call/installation at your location.
Prices are subject an additional charge if the customer misrepresents their vehicle disablement location, disablement circumstances or other factors that are not communicated to us at the time of the service call dispatch process.
Our administration and dispatch office is located in suite 2 of the Atlantic Business Center complex at 8421 Old Statesville Rd (NC115) between West WT Harris Blvd and Lakeview Rd in North Charlotte, just minutes from I-77, I-485, I-85 and Uptown.
Our mailing address is:
PO Box 1324
Huntersville, NC 28070
8421 Old Statesville Road, Charlotte, North Carolina 28269
Contact us at 704-912-4376 (HERO)
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Emergency Roadside Assistance - Charlotte NC