Frequently Asked Questions about Roadside Assistance
What services are offered by Charlotte HERO Patrol Roadside Assistance?
We provide battery jump starts, battery replacement, car door unlocks, fuel delivery, flat tire services for passenger cars, SUV's, pick up trucks, cargo or step vans and small to mid size trailers including boat, horse, RV and utility trailers. Additionally, we provide light and medium duty towing, winching and recovery services. Whether you're on the side of the road, in your driveway or in a parking lot or parking garage, we're able to assist you regardless of your disablement location.
Do you offer towing?
Our goal is to resolve your vehicle problem so you can continue on with your daily plans. We are usually able to accomplish that without having to tow your vehicle. Our efforts often reduce your costs by eliminating the cost of towing and subsequent repair costs at a local shop. However, in the event our efforts are not successful and you do require towing, we do offer light and medium duty towing services.
I have a flat tire on my trailer but no spare, can you help?
We stock a wide range of tires/wheels for boat, horse, RV and utility trailers. We likely have something in stock that will work for your trailer. A trailer tire service call is $69.00 plus the cost of the tire/wheel that we are providing to you. The range of our tires and wheels are $130-$180 depending on the size needed for your trailer.
I believe either my battery is dead or my alternator malfunctioned so my battery died, can you help?
We can recharge your battery and test it for proper operation. Once charged, we will start your vehicle and test your alternator to see if it is faulty. In most cases we can replace your battery with a new Interstate battery or if the alternator is faulty we may be able to replace it. In either case, our goal is to resolve your problem and eliminate a tow.
What types of payment do you accept and is payment required up front?
We accept cash, Visa, Mastercard, American Express and Discover. The only time payment is required up front is when the service request is for a fuel delivery or if the call is outside of our normal 20 mile coverage area. In those two situations we must collect payment over the phone prior to responding, payment will be collected on site for all other service types.
I need a tire change and a battery jump start on the same vehicle, do I have to pay separate fees?
In most cases we can combine or reduce charges for service calls that require multiple services during a single dispatched call so that you're not charged full price for two separate services.